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FAQ

1) How to pay ?
2) Can I change the details of my order ?
3) Can I cancel the order ?
6) How to follow the undeliverable orders?
7) Why Register as a member ?
8) Can I return the Item ?
9) How can I check the status of my order?
10) Is/Are my online purchase order(s) officially confirmed?

 

 

 

1)How to pay ?
 Payment

- Purchase at Shop: Cash, VISA, Octopus Card

- Delivery Service:
-> Cash, Cash Cheque
-> Advance Payment to Bank
Bank: Bank of China
Account Name: DELIFANS LIMITED
Account No.: 012-791-1-012844-1

Committed to Top Quality Service, we are all in flexible arrangement of Order, Delivery and Payment.
Pls don't hesitate to let us know if you have any inquiry.

Tel: (852) 2322 2933 
Fax: (852) 2327 2299 
E-mail: delifans@delifans.com.hk

DeliFans reserves the right to amend the price and conditions at its absolute discretion without prior notice.

 

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2)Can I change the details of my order ?
 If customer wants to make changes on delivery address or ordered item, please kindly contact us  by Email (delifans@delifans.com.hk) of Tel (t: 852-2322 2933) ASAP. Feasibility of order changes is subject to actual arrangement.

Delivery arrangement may be postponed if there is any change in order.

 

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3)Can I cancel the order ?
 We usually dispatch all orders within the next business day. If you want to cancel your order, please contact us as soon as possible.

NOTE: Once an order is dispatched, it cannot be canceled.

 

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6)How to follow the undeliverable orders?
 
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
 
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.
 
We can re-ship orders that are returned to us as undeliverable or unclaimed if customer pay the shipping fee for resending parcel. * Re-shipping fee is base on the original shipping method used for your purchase.

 

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7)Why Register as a member ?
 
Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All member information is kept private, for further details, please see our privacy policy.
You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.
To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure. 
 

 

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8)Can I return the Item ?
 
You may return products sold by our shop no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of our website.
You can pack and send your return to us in just a few simple steps:
- Send email to us your Order Number. Indicate returned products and the reason for your return
- Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
- Send the returning items by mail to the appointed address of our acknowledgement email . 
All return shipping fee must be prepaid. We cannot accept COD returns.

 

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9)How can I check the status of my order?
 Normally, goods will be delivered within a few days. You can call our hotline at 8888 8888 (Monday to Friday: 9am - 6pm) or email to us at shop@clinkeshopdemo.com to check your order status.

 

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10)Is/Are my online purchase order(s) officially confirmed?
 
No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the "Order Confirmation" issued by our website. 
If you have not received the "Order Confirmation" and your credit card account has been debited, please send e-mail to us with the Order Number shown in the "Order Confirmation". We will contact you and follow up your case the following working day, upon receipt of your e-mail.

 

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